Return, Exchange & Buyback

Yearly Maintenance

  • Eritaaj offers to provide complimentary cleaning of your jewelry once a year.
  • Our Yearly Maintenance facility will be no longer valid if any third party jeweller has done any work on the jewelry.

 Return Policy

  • 15 day return policy only in case of incorrect sizing or in any unfortunate case of any damage or defect.
  • Product returned should be in unused condition and not tampered/damaged, else eligibility for returns will be void.
  • Eritaaj is not responsible for lost or stolen goods once declared “delivered”
  • Make sure the product is unused and packed in the same Eritaaj packaging while given along with the original invoice. The product needs to be accompanied with the certificate. Returning the certificate is mandatory, loss of certificate would result in a deduction towards the cost of certification.
  • Once the product reaches us it will go through our quality assurance (QA) team. Once the QA has approved of the quality and originality of the product, we will modify the size or replace the product in case of any damage or defect.
  • Eritaaj shall not accept any jewelry which shows any type of alteration done by any third party jeweller, further all benefits towards the product will be nullified.
  • Shipping is free for any returns or exchange within 15 days of the purchase.
  • Eritaaj holds the right to refuse any unreasonable or excessive returns.

 Lifetime Exchange/Upgrade Policy

  • Exchange or upgrade your jewelry anytime in the future
  • Get credit at prevailing price of gold @ 100% and diamond @ 80% of the goods exchanged except for making charges, taxes and any special discount given
  • In the event the item is damaged, or missing stones or certificates, proportional amount would be deducted from exchange value
  • Making charges & taxes would be deducted from the exchange value offered

 Buyback policy

  • We do have a buyback policy which is only applicable on Eritaaj products.
  • Buyback only on the original product of Eritaaj with the certificate, where applicable. Returning the certificate is mandatory, loss of certificate would result in a deduction towards the cost of certification.
  • In case of gold, 100% of the net value realized of the gold will be given at the prevailing metal rate.
  • In case of diamonds, buyback is offered at 80% of the current market price existing at the time when the goods are returned.
  • When considering buyback, deduction will be made towards making charges, GST and special discount.
  • In case of product shipped to us for buyback, Eritaaj will charge a shipping cost based on actuals.

Any further questions, please reach out to us at +91 9833116555/+91 9920896965.